Tracking
Paste your tracking number below to see where your parcel is. You will find it in the shipping email we send when your order leaves us.
Where is my parcel?
Have an account? Log in to see all your orders.
Where do I find it?
- Open your shipping emailWe send it when your order leaves us. Check your junk folder too.
- Copy the tracking numberIt sits next to the words tracking number.
- Paste it herePress Track parcel to see the latest scan.
From checkout to your door
- Order confirmedYou get an email with your order number as soon as you check out.
- Packed and shippedWe email you a tracking number once your order is on its way.
- On its wayUse the box above, or the link in your email, to follow your parcel.
- DeliveredIf something is wrong, contact us and quote your order number.
Tracking problems?
Most delivery questions have a simple answer. If yours is not here, get in touch.
I cannot find my tracking email
Search your inbox and junk folder for your order number, or for emails from HotShift. Check the email address you used at checkout. Still nothing? Contact us with your order number and we will resend it.
My tracking number shows no updates
A new tracking number can take a little while to start showing scans. If nothing has changed after a few days, contact us with your order number and tracking number.
It says delivered but I do not have it
Check around your property, with your neighbours and in any safe place the courier may have used. If it still has not turned up, contact us with your order number.
I need to change my delivery address
Contact us as soon as you can with your order number and the new address. Once a parcel has shipped, the courier may not be able to redirect it.
My order is taking longer than expected
Delays can happen with couriers and customs. If your order is later than you expected, contact us with your order number.
Still cannot find your parcel?
Send us your order number and we will look into it.